Luxury Upholstery, Soft furnishings and accessories

FAQ


Does the glitter come off?

     Due to the nature of the glitter this will shed when your first receive your item, this is natural and not a fault. once the top layer of the glitter from manufacturing has come off this will then occur less as time goes on 


Can your glitter item be washed?

    No, The glitter must not come in contact with water, or direct sunlight. 


Is the glitter rough to the touch? 

    Yes, the crackle glitters are rough to the touch and we advise any cushions to be turned when young children are around to prevent scratching. The flat glitters are not rough to the touch 

 

Is our glitter graded?

    No, we don't use wallpaper glitters or graded glitters, Our glitters are manufactured with the highest sparkle content and is the highest quality glitter fabric that is currently produced


Where does your furniture/soft furnishings get made?

    All of Our own brand products are made to order by our master trades team. Each item is hand crafted for you in our Devon workshop in the UK. 


How long will my item take to be made?

   All our soft furnishings and upholstery are made to order, this can take between 1-5 weeks for the making process and dispatch 


When will my item be dispatched?

  Orders can take unto 10 working days to be dispatched from order date. You will receive a dispatch notice and courier information when your item has been collected from us. Please check your spam folders for these.


Shipping costs outside of the UK?

    Due to the size of some of our products we have had a challenging time to find international shipping rates. for international shipping your item is measured by the volume matrix which incurs a large shipping charge. we make no profit on shipping charges.


Why are larger items sent without its legs attached?

    Due to previous items being damaged in transit, all larger its are sent without the legs attached. your item is marked as to where they should be attached and these can be done with a drill.


Do you except payment plans?

    not currently, all items have to be paid for when ordered.


Can i return a item i have had made to order?

    No, your item is a bespoke made to order item for you . please check all colours and measurements before ordering as they can not be returned. 


Can i return a none made to order item?

    Yes you can, please get in contact with us within 7 days of your item delivery. Your item can be sent back to us for a refund or exchange, it would need to be in the original new condition to which it was sent to you. Return shipping would be at your expense and will not be refunded. please note - bedding can only be returned in its original packaging and in a unused condition. 


can i return ex display items?

    Unfortunately not, these items would have been discounted so they wouldn't be able to be exchanged or refunded. 


Do you have a showroom? are you open to the public?

     No, we are a internet based business and we are not open to the public. all orders are placed via the website