Under the Consumer Rights Act of 2015, you are entitled to cancel your order, but only if you exercise this right no longer than 14 days after the day on which goods are received. This is the statutory cooling off period. After this period has expired there is no right to cancel.
Item(s) cannot be returned or cancelled after the 14-day cooling off period unless the item is confirmed as being defective.
The 14 days cooling offer period is an opportunity to help you to inspect the goods and to verify your choice without the benefit of seeing the furniture prior to purchase. As such it is not a period where you use the item, the item must be in a ‘as new’ condition.
In order to cancel, you must inform us in writing via email including your order number as part of your correspondence to
If you decide to cancel after the item(s) have been delivered, it is your responsibility to return the goods to us at your own cost and in new condition. Failure to take reasonable care of the Goods may result in a claim against you. To minimise this risk, please ensure that you pack the Goods appropriately when you return them to us to prevent any damage during transportation and also use a tracked courier service.
This must be done within 14 days of notification of your decision to return your order.
Once your return has been received and inspected, We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, to the original method of payment. Please allow up to 5-7 working days for this to display in your account.
Made to order bespoke items:
Returns or exchanges are not valid for all made to order bespoke items. These items are NON EXCHANGEABLE or REFUNDABLE .
Please take this into consideration when ordering and colour choice and size.
Returning an Item or Order
If you wish to return an item or order back to us, then it is your own responsibility to organise and pay for the return. Please contact us via email at email@example.com to advise us that you are making a return.
You will need to ensure the item is returned to us in its original packaging.
Please ensure any extra protection that was added to the box is still attached, as if the item is returned to us damaged or in a used state then we cannot authorise a refund. Once it has been returned to us.
Our returns address is:
FAO The Glitter Furniture Company, Diamond Logistics , 217 Faraday mill business park, Plymouth, PL4 0ST.
Please ensure you place a cover letter, order number/details on.
What if My Order Arrives Damaged?
If your order arrives damaged or defective, we can offer a replacement unit or a discount to the item. Simply email us to report a damaged item including pictures to firstname.lastname@example.org within 48 hours of receipt, retaining all packaging until you receive a response from us.
IMPORTANT: If your package seems severely damaged on delivery please make sure you note this with the driver before you accept the item and be sure to check the contents within 48 hours.